Gifted SavingsTheory — Returns That Reflect Our Values: Fair, Simple, Efficient

1. Return Eligibility

We offer a 30-day return window for most faucet products. Returned items must be:

• Unused and uninstalled

• In original packaging

• Free from scratches or installation marks

• With all parts and manuals included

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2. Items Not Eligible for Return

• Installed or visibly used faucets

• Clearance or final sale items

• Custom plumbing components

• Gift cards or promotional vouchers

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3. Start a Return

Send your return request to [email protected], including:

• Order number

• Reason for return (e.g., sizing issue, defect, no longer needed)

• Photos if item is defective or incorrect

We will reply within 1–2 business days with your return authorization and instructions.

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4. Refund Details

Once your return is received and inspected:

• Approved returns will be refunded to your original payment method within 5–7 business days

• You will receive a confirmation email once the refund is processed

• Original shipping fees are non-refundable unless we made a shipping error

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5. Return Shipping Costs

Unless the return is due to product defect or fulfillment error, customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method for safety.

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6. Damaged, Faulty, or Incomplete Deliveries

If your item arrives:

• Damaged

• Missing components

• Not functioning as described

Please notify us within 72 hours of delivery. We will investigate and offer a free replacement or full refund as appropriate.

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7. Exchanges

We currently do not offer automatic exchanges. If you’d like a different model or finish, please initiate a return for the original item and place a new order for the preferred unit.

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📧 For all return or warranty questions: [email protected]

Every faucet should feel like an upgrade—not just in your sink, but in your overall experience. We’re here to ensure that’s the case.